Integritetspolicy

Last updated: 19th of March 2026 At Zoopit AS (“Zoopit”, “we”, “our”, or “us”), protecting personal data and maintaining the trust of our users is extremely important. This Privacy Policy explains how we collect, use, and safeguard personal data when you use:

• the Zoopit website
• Zoopit products and services
• the Zoopit Dashboard and mobile applications
• communication channels such as support and contact forms

Zoopit provides software that helps organizations plan, manage, and optimize logistics operations.

1. Data Controller

The data controller responsible for processing personal data under this Privacy Policy is: Zoopit AS John Strandruds Vei 10, 1366 Lysaker Norway Email: hei@zoopit.no Phone: (+47) 21 08 66 70

2. Information We Collect

Depending on how you interact with Zoopit, we may collect the following types of information. Information you provide directly This includes information provided when you:

• contact Zoopit
• request a demo
• communicate with support
• register for Zoopit services

Examples include:

• name
• email address
• phone number
• company information
• support messages

Account and service information When using Zoopit products such as the Dashboard or driver applications, we may process:

• user account information
• authentication information
• role and permission settings
• activity logs

Operational logistics data Zoopit’s platform processes operational logistics information to enable route planning and delivery management, including:

• vehicle identifiers
• driver identifiers
• delivery task information
• route planning and tracking data
• delivery confirmation information

In some cases, this may include:

• delivery recipient names
• signatures
• delivery notes or photos

This data is processed on behalf of Zoopit customers, who act as the data controller. Automatically collected information When visiting our website or using our applications, we may collect technical information such as:

• IP address
• browser type
• device type
• usage statistics
• system logs

This information helps us maintain the reliability and security of our services.

3. Location Data

Zoopit Go collects and processes location data to provide our core delivery services. This section explains what location data we collect, how we use it, and your choices regarding this data.

What We Collect

When you use Zoopit Go, we collect precise location data (GPS coordinates) from your mobile device. This includes real-time location data collected while the app is in use during active deliveries. Location data may also be collected in the background when you have an active delivery task and the app is running in the background, in order to provide continuous tracking and accurate estimated arrival times.

How We Use Location Data

We use your location data for the following purposes:

• To enable real-time tracking of deliveries so that customers and dispatchers can monitor delivery progress
• To calculate and display estimated arrival times for deliveries
• To optimize delivery routes and improve service efficiency
• To verify delivery completion and maintain delivery records
• To provide location-based features and improve the overall delivery experience

Data Sharing

Your location data may be shared with customers awaiting deliveries (in the form of delivery tracking and estimated arrival times), dispatchers coordinating deliveries, and service providers who assist in operating our platform. We do not sell your location data to third parties.

Data Retention

Location data associated with completed deliveries is retained for as long as necessary to fulfil the purposes described above, including for record-keeping and service improvement. Real-time location data is not stored beyond what is necessary for active delivery tracking.

Your Choices

You can control location access through your device settings. Please note that disabling location services will prevent the app from functioning properly during active deliveries, as real-time tracking is a core feature of the Zoopit Go service. You may revoke location permissions at any time when you are not performing deliveries.

4. How We Use Personal Data

Zoopit processes personal data for the following purposes:

• providing and operating Zoopit services
• enabling route planning and logistics management
• maintaining user accounts
• providing customer support
• improving our services and user experience
• ensuring system security and preventing fraud
• complying with legal obligations

5. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), Zoopit processes personal data based on the following legal bases: Contractual necessity Processing necessary to provide Zoopit services. Examples:

• user accounts
• operational logistics data
• support services

Legitimate interests Processing necessary to operate and improve our services, including:

• system monitoring
• product analytics
• service improvements

Consent Where required, such as:

• cookies
• optional marketing communications

Consent may be withdrawn at any time. Legal obligations Where processing is required by applicable laws or regulations.

6. Cookies

Zoopit uses cookies and similar technologies to ensure the functionality of our website and applications. Cookies may store information such as:

• whether you have accepted cookies
• display preferences such as theme, font size, and map settings
• dashboard configuration preferences
• notification settings
• watch lists or user preferences
• authentication information

Some cookies are strictly necessary for the Zoopit Dashboard and related services to function properly. Other cookies improve user experience by remembering preferences.

7. Third-Party Cookies

In addition to our own cookies, Zoopit may use third-party services to improve functionality and analyze product usage. These services may include: Google Analytics Used to measure and understand how users interact with Zoopit products and website services. Intercom Used to provide customer support and communication tools. These providers process data in accordance with their own privacy policies.

8. Managing Cookies

Users can control or delete cookies through their browser settings. You may:

• delete cookies already stored on your device
• block new cookies from being set
• configure your browser to notify you before cookies are placed

Please note that disabling cookies may affect certain features of Zoopit services. Users may also manage cookie preferences directly in the Zoopit Dashboard.

9. Data Sharing

Zoopit does not sell personal data. We may share data with trusted service providers that help us operate our services, including:

• cloud infrastructure providers
• analytics providers
• support tools

These providers are bound by contractual agreements and are required to process data in accordance with applicable data protection laws.

10. Data Retention

Zoopit retains personal data only as long as necessary to fulfill the purposes described in this policy. Retention periods depend on the type of data and contractual obligations. When data is no longer required, it will be securely deleted or anonymized.

11. Your Rights

Under the GDPR, individuals have the following rights:

• right of access
• right to rectification
• right to erasure
• right to restrict processing
• right to data portability
• right to object to processing
• right to withdraw consent

If you wish to exercise these rights, please contact us.

12. Removing Your Data

If you want to request deletion of personal data processed by Zoopit, you may contact us at: hei@zoopit.no We will respond to requests in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

Zoopit may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Updated versions will be published on this page.

14. Contact

If you have any questions about how Zoopit processes personal data, please contact us: Email: hei@zoopit.no Phone: +47 21 08 66 70 Zoopit is committed to safeguarding user privacy and maintaining the trust of our customers.